Resume
Professional Experience
Logicbroker Inc
Client Onboarding Specialist May 2022 - November 2022
- Collaborative efforts with retail partners on full platform setup on new or existing suppliers.
- Troubleshooting onboarding issues, EDI document issues, and overall platform issues that can occur during document exchanges.
- Effective support communication through Asana and Zendesk with new/existing partners.
- Attend Onboarding Retailer meetings to learn and understand current flow for expected suppliers.
SOCi, Inc
Customer Operations Specialist / Data Quality December 2021 - May 2022
- Actively support client requests through Jira, Zendesk, and Freshdesk tickets by providing prompt responses and follow ups to submitted tickets.
- Effectively troubleshoot application specific issues such as data updates and local listing errors in a timely manner by actively communicating and checking in on customer needs.
- Communicate through social network support channels to escalate client branded issues.
- Ensure assistance and expertise through open communication with clients via Zoom, email communication, and telephone calls.
Implementation SpecialistFebruary 2021 - December 2021
- Collaborated effectively with Sales and Service teams to ensure successful handoffs before and after onboarding clients.
- Provided excellent phone and email technical support on platform in order to assist customers to quickly identify issues and escalate them appropriately to establish a positive experience during the onboarding period.
- Worked closely with clients to identify, correct, and advise on how to align business objectives within the SOCi software by providing implementation training and ongoing support.
- Streamlined client implementations on various packages within the SOCi software solution product to achieve client’s time to value expectations.
- Actively tracked new brands/properties that signed on to the platform and provided prompt support through ticketing system software.
- Developed standard operating procedures based on client specific data and workflow during the onboarding process.
Rio SEO
Local Listings CoordinatorMarch 2019 - February 2021
- Improved ranking and brand visibility to 40+ clients by executing local listing SEO tactics.
- Effectively worked with online directories and aggregators such as Google, Facebook, Yelp, Infogroup, Manta, and Bing to ensure client data is visible and accurate.
- Contributed network expertise on client projects by providing standardized data formatting to meet evolving client needs and requirements.
- Worked alongside account directors and project managers to onboard and configure new clients within Rio platform.
Improved client data output by collaborating with team members to research and document network specific changes and their effects.